RETURNS

RETURNS

Our aim is to deliver a product that is rising to your standards. Nevertheless, if you are not satisfied with your online order from Juela, you can return your products within 14 days after receiving it. Please take good care of them, and return the products in their original packaging and in the same condition as you received them.

Please do not remove any labels, or wear them outside. Please note that products must be returned in the original package, provided with a copy of the invoice. Any costs for returning a product are to be paid by the customer.

We can refund the price paid for the product. We will transfer the money within 10 working days after receiving your retour in good condition.

HOW TO RETURN YOUR ITEMS?

You can fill in the return form that was sent along with your order. Our customer care department will handle your return. Please note that we need to register your return within 10 working days once you have received your order and that we will not be responsible for the delivery costs for these returns.

Please note that your item must be returned to us within 14 days and that any postage costs for a return are to be paid for by the customer.

If you have any questions or concerns, please feel free to contact us at info@juela.org

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